Ship Happens
Strategic analysis of technology markets and digital infrastructure shifts.
May 24, 2026
Analysis/shortQ&A
A Triage SLA Playbook for 24-Hour Issue Decisions Without Draining Engineering Time
A practical triage SLA system to decide on new issues within 24 hours using clear outcomes, queues, roles, and metrics.
6 min read/Sam
Market Signals
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Technology
Context Stitching Playbook for Support Teams Across Email Chat and WhatsApp
A practical playbook to preserve customer history across email, chat, and WhatsApp while avoiding duplicate tickets.
/7 min read/Sam
Deep Reads
Technology/6 minQ&A
Defending AI Agent Tool Calls to Prevent SSRF and Internal Data Exfiltration
Secure AI tool calls by allowlisting egress, validating DNS/redirects, classifying tool outputs, and enforcing least-privilege gateways.
Technology/6 minQ&A
A Calendar-First Inbox System for Turning Email and Slack Into Scheduled Work
A practical workflow to turn email and Slack into scheduled time blocks, keeping workload realistic and preventing task list overload.
Technology/7 minQ&A
How to Run Accurate A/B Tests Without Cookies Using First-Party Events
Cookie-free A/B testing can still measure lift and conversions using first-party events, clean exposure logic, and careful reporting.
Startups/6 minQ&A
Answer Engine Optimization for Startups How to Get Mentioned in AI Results
A practical guide to AEO for startups: structuring content for AI citations, maintaining pages, and scaling with a managed workflow.
A practical triage SLA system to decide on new issues within 24 hours using clear outcomes, queues, roles, and metrics.
Sam/Analysis/6 min read
Late conversions and backfilled events can revise CAC and ROAS weeks later. Learn safeguards to keep reporting decision-ready.
Sam/Technology/6 min read
A practical edge-signed webhook design to stop replay and spoofing using timestamps, IDs, rotation, and fast verification.
Sam/Technology/6 min read
Q&A
How can Linear help enforce a 24-hour triage SLA?
Linear can make the SLA observable by keeping an Untriaged queue, decision-focused workflow states (Needs info, Accepted, Escalated), and clear ownership so every new issue gets a recorded outcome within the window.
Read full articleEditors' Picks
Technology/
Context Stitching Playbook for Support Teams Across Email Chat and WhatsApp
A practical playbook to preserve customer history across email, chat, and WhatsApp while avoiding duplicate tickets.
Sam
From the Archive
Technology
Solving the Feedback Source-of-Truth Problem Across Support Sales and Product Tools
Unify feedback across support, sales, and product with a canonical model, governance rules, and consistent prioritization inputs.
6 min read/Sam
Technology
AI Visibility Debugging Workflow for Finding and Fixing LLM Misreads Using PEEC Signals
A practical PEEC-based workflow to trace LLM misreads to their source and fix discovery, interpretation, and reuse issues.
7 min read/Sam
Technology
Issue Aging Score for Bug and Request Triage That Prevents Tracker Rot
Issue Aging Score turns backlog “staleness” into an SLO, keeping bugs, requests, and refactors from rotting.
6 min read/Sam
Business
Warming up transactional and sales inboxes without open-but-no-reply throttling
Avoid open-only warmups by building thread-based replies, realistic timing, and mailbox actions for Gmail and Microsoft 365.
6 min read/Sam
Technology
De-Duplicating Users and Leads Across Ads, Analytics, and CRM Without Identity Collisions
Practical rules to match, de-duplicate, and prevent identity collisions across ads, analytics, and CRM for cleaner reporting.
7 min read/Sam
Technology
Turn SAT Error Logs Into a 15-Minute Daily Weakness Sprint
Learn a 15-minute SAT weakness sprint using error logs, plus clear rules for when adaptive practice beats full sections.
7 min read/Sam